Refund Policy

Due to the nature of our business, we do not accept returns or cancellations for change of mind.

 

Eligible Returns: Returns are accepted if the item arrives damaged, defective, or if you receive the wrong item. Customers must initiate the return within 5 days of receiving the parcel.

 

Condition of Items: Items must be in the same condition as received, unopened, unused, and in their original packaging.

 

To initiate a return, please contact our team via email at info@cardpiece.com.

 

Please include details such as the order number, item(s) being returned, the reason for the return, and any applicable photos.

 

Refund Method: Once we’ve received and inspected your return, we will notify you if the refund was approved or not. If approved, the refund will be processed to your original payment method within 5-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

 

Return Shipping Costs: We will provide a prepaid shipping label for the return. No additional fees will be charged.

 

Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or if you receive the wrong item. We will evaluate the issue and make it right.